TERMS OF SERVICE

1. CUSTOMER QUALIFICATION

In order to purchase products from VapeInTheBox.com you must be 21 years old or older.

In order to purchase you must be a valid retail business. VapeInTheBox.com reserves the right to request additional documentation in support of business status at any time. Documents requested may include and is not limited to: photocopies of business licenses, permits, and state picture ID.

VapeInTheBox.com reserves the right to cancel any orders that are found to be placed by non-qualified accounts.

WARNING: Products sold on this site contain nicotine, a poisonous and addictive substance. Products sold on this site are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you use a product purchased from us and experience any side effects or possible side effects, stop using the product immediately and consult a physician. Products sold on this site (a) may be poisonous if orally ingested, (b) are not smoking cessation products and have not been tested nor guaranteed as such, (c) have not been evaluated by the Food and Drug Administration, (d) are not intended to treat, prevent or cure any disease or condition, and (e) should be kept out of reach of children and pets.

If you think someone has been exposed to an e-cigarette or liquid nicotine, call your local poison center at 1-800-222-1222 immediately.

2. SHIPPING

VapeInTheBox.com will make the best effort to ship items in a timely manner.

VapeInTheBox.com cannot guarantee any shipping timeframes, and external forces can cause delays in shipping.

Processing time for orders can take up to 48 hours (2 Business Days) and in some cases 72 hours (3 Business Days).

Once a package has shipped, VapeInTheBox.com will take NO responsibility in the carriers shipping timeframe.

MidwestGoods.com will take NO responsibility for items lost in transit, sent to the wrong address, nor international fees charged by your country or any involved third parties.

3. INCORRECT / DAMAGED / MISSING PRODUCTS

Incorrect, damaged, or missing products must be claimed within seven days of the delivery date as indicated by your tracking information.

Glass products (Including but not limited to Pipes, Spoons, Water Pipes, and Chillums) must have damage claims made within 48 Hours of delivery confirmation.

If the product is incorrect or damaged, please send a photo of the product to info@vapeinthebox.com with your order number in the subject line and a brief description of the problem in the body of the email.

3. DROP SHIP PRODUCTS

In an effort to offer an unmatched selection of high quality products, we have created a drop shipping program to continue adding new products that we cannot stock in our warehouse.  Drop shipping is a service provided by a select number of vendors.

Drop shippers may not have access to all shipping methods, and therefore may use a comparable service to what you have selected.

Drop shippers are excluded from the same day shipping policy.

Drop shipped products can take 24-48 hours to process after payment is completed.

If you have a questions about an order containing drop shipped products, or if an order arrived damaged or incorrect, please email info@vapeinthebox.com with the follow information:

- Your order number in the subject line.  This can be found in your account or on the packing slip provided with the order.

- A brief description of the problem.

- If a product arrived incorrect or damaged, please send images of the product for our record.

Upon receiving notice that there has been an error with a drop shipped product, we will communicate to the vendor that shipped your order to get it corrected as quickly as possible.

Not all drop shippers are product manufacturers, please do not attempt to contact a manufacturer directly with a question or concern about a drop shipped product.

5. WARRANTY AND RETURNS

Defective items may be returned within thirty days of the delivery date as indicated by your tracking information.

Items damaged by miss-use or improper care are not covered by our warranty policy.

For sanitary reasons, as well as the general safety of our staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, or wire.

All sales on E-Liquid are final without exception.  E-Liquid cannot be returned or exchanged for another flavor.

Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of MidwestGoods.com.

Upon receipt of a return, our Returns Department will inspect and test every product.  If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer.  If a replacement device is not available, VapeInTheBox.com reserves the right to issue a credit.

Returns must include everything that came with the product.  This includes starter kits and bundled products.  We must also have the original packaging returned to us.

All returns are subject to case by case exceptions.  Please contact us if you are having a problem with a product purchased from VapeInTheBox.com and we will do our best to assist you.

6. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS DISCLAIMER APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR ANY FORM OF MALICIOUS CODE, COMMUNICATION LINE FAILURE, THEFT, OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORDS. YOU SPECIFICALLY ACKNOWLEDGE THAT WE ARE NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH YOU. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

7. Questions about the Terms of Use should be sent to us at info@vapeinthebox.com.

8. CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms of Use at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Use constitutes acceptance of those changes.

PAYMENT POLICY

Vape In The Box gives you many different payment options during your checkout process when purchasing our Wholesale E-cigarette & Vape Supplies.


Pay On Pickup With Cash/Check/CreditCard
All Credit Cards Accepted (No Credit Card Transaction Fee)
Wells Fargo Direct Deposit
Bank Wire / ACH

Refund Policy

Defective items may be returned with-in 30 days of the delivery date as indicated by your tracking information. 30 day warranties exist on manufacturing defects ONLY. Usage based defects are issues caused by mistreatment and/or misuse of products. For any returns after 30 days, you will have to contact the product manufacturer for your return or replacement.

All Returns must include Full Original Packaging, Accessories, and Documents.

Items damaged by miss-use or improper care are not covered by our warranty policy.

The following examples are NOT included in the warranty. Usage based defects include, but are not limited to

• Batteries that have dropped,Batteries that have separated.
• Wires becoming exposed.
• Batteries that break inside a pocket, purse, or bag.
• Batteries that have been exposed to water.
• Bent atomizers.
• Damage to products due to user negligence.

All Returns must include all Original Packaging, Accessories, and Documents.

Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of vapeinthebox.com

Upon receipt of a return, our Returns Department will inspect and test every product. If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer. If a replacement device is not available, vapeinthebox.com reserves the right to issue a credit.

Returns must include everything that came with the product. This includes starter kits and bundled products. We must also have the original packaging returned to us.

All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product purchased from vapeinthebox.com and we will do our best to assist you.

Warranty Return Instructions for Vape and E-Cigarette Products

In order to request a return, you will need to file a Return Request from your account. To do so please follow these instructions.

Complete the RMA form in full. Please list any details possible as it will make processing your return faster.
Send the product back to us.
Please send all returns to:
Vapeinthebox
1448 West Rosecrans Avenue
Gardena, CA 90249
USA
(424)233-0213 

Privacy Policy

We understand that your privacy is important, especially when providing sensitive, personal information on the internet. This Notice will govern our Privacy Policy applies to all users of this website, whether or not a transaction of any kind is conducted during each browser session.

Your Personal Information:
Your information will never be shared with any third party. When you create a user account on-line or communicate with us via e-mail, letter, fax, or phone, we receive and store the information that you have provided. This information is basic, including: name, address, phone, fax and cell phone numbers, e-mail address and business information (if applicable). We use this information for purposes such as responding to your requests, communicating with you, and customizing future shopping for you. Cookies: We use cookies to obtain a variety of information which provides us details about what product and information interest our visitors view the most. Cookies can also be used to protect your information. If you wish to disable our cookie from obtaining this information, you can do this on your browser or seek programs that will allow you to visit our site anonymously without losing most of the site's functionality.


Does we Share the Information we Receive?
Under no circumstances will we ever give away or sell your personal information to anyone else for any reason whatsoever. Any information we gain through our use of community polls, surveys, cookies, session tracking or anything else, is used internally and for the sole purpose of providing you better service. If you are on our mailing list and you ask us to remove you, we will do so immediately and will not attempt to sell your information. We respect your privacy.


How Secure is My Information?
Your personal information is only accessible to a limited number of qualified employees who are given a password in order to gain access to database information. While we take commercially reasonable measures to maintain a secure site, electric communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place. We will not be liable for any such occurrences. You will find that almost all Internet e-commerce providers make this same claim, especially if they establish privacy policies such as this one.


Are Children Allowed to Use Electronic Cigarettes?
No. Our products are sold only to adult smokers, 18 years or older. We do not intentionally collect or solicit personal information from or about children or anyone under the age of 18. If we discover we have received any information from an individual under the age of 18 and in violation of this Policy, we will delete that information immediately. If you believe we have any information from or about anyone under the age of 18, please contact us with a thorough description, and we will do our best to resolve it.


Privacy Policy Changes
Because our business changes constantly, our Privacy Policy and the Conditions of Use will change also. We may e-mail periodic reminders of our Notices and Conditions, unless you have instructed us not to. You should check our Web Site frequently to view recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of collected customer information without the consent of affected customers.

Vapeinthebox.com is a Division of yocanusawholesale, USA.

We are one of the largest Wholesale Electronic Cigarette and Vape Supplies Distributors in the United States. We carry Vape hardware and accessories from the top names in the industry inclduding: Kanger, Aspire, ELeaf, UWell, Horizon Tech, Smok, Joyetech, Wismec, Atman, Yocan, and many more of the industry's most popular brands.

Inquiries can be directed to the following:
info@vapeinthebox.com
877-69-Yocan